Just recently, I bought two PKP intercity tickets online from Warsaw Central Station (Warszawa Centralna) to Gdańsk Główny Station. This is the main station in Gdańsk.
To be precise, I bought two PKP Express Intercity Premium (EIP) tickets online.
Check out the differences between the various types of trains in Poland on the site Poland Travel Planner.
Anyhow, the aim of this post is to show you how you can purchase PKP intercity tickets online.
I’ll also highlight just how much money you can save by buying your intercity tickets online a month or so in advance of your date of travel.
I’m aware that most people don’t require a step-by-step guide such as the one below to buy train tickets online. However, dive in because I do offer a few useful tips related to buying PKP intercity tickets online.
Buying PKP Intercity tickets online – a step-by-step guide
Head to intercity.pl. You can change the language to English by clicking on the drop-down menu at the very top of the webpage.
Fill in the details of your journey.
Let’s imagine that I want to travel from Warsaw Central Station to Gdańsk Główny (Main station) after 8am in the morning on June 29, 2022.
The new PKP Intercity website now includes a ‘Detailed search engine’. Click on this under the orange ‘Search’ button.
As you can see in the screenshot below, you can choose which type of train you’d like to travel by. Moreover, there are options for possible transport of bicycles and direct connections only, among other choices.
At that time of the morning, my demands will be fairly modest. I’m done with the TLK trains which consist of classic older rolling stock, so I will untick that option. Most importantly, I’m interested in direct connections only.
Now, the connecting services around the time of departure you have chosen will appear.
The IC Intercity trains might not be as modern and fast as the Express InterCity Premium (EIP) trains. However, why would I spend an extra 100 zl to reach my destination if I’m not in a hurry?
Hence, click on the CHOOSE button and the page will scroll down for you to fill in some more details.
I’ve changed the ‘Number of passengers by normal fare’ from 1 to 2.
When it comes to ‘Carriage of goods, there is an ‘extra luggage’ option. Honestly, I have lugged two or three suitcases onto Intercity trains before without paying for ‘extra luggage’. There is no way that ticket inspectors can monitor which pieces of luggage belong to which passengers. Moreover, checks aren’t carried out when people board a train. Therefore, I wouldn’t worry too much about paying an extra 5 zl for ‘extra luggage’.
Click ‘Continue’ to proceed.
You’ll then be taken to another page where you should double-check the details of your journey and enter the name of the traveller.
As it states: Should more than one person travel using one ticket, enter details of only one passenger.
It’s important to do this correctly as ticket inspectors usually compare the name on the ticket to the passenger’s name on their ID card or in their passport.
Click on ‘Choose’ to continue.
Assuming you haven’t got an account, click on ‘Buy without registration’.
On the next screen, fill in your personal details. Make sure the email address is correct as your ticket (PDF) will be forwarded by PKP Intercity to your email address.
There are also some boxes to tick concerning regulations and personal data.
Click ‘ continue’.
On the next screen, you will have to check your details once more and then click ‘Commit’.
Finally, you will see a summary of your journey with the chance to buy a return ticket. You can now click on the payment option of your choice which will automatically light up the orange ‘Buy and pay’ button at the bottom right hand corner:
As soon as the payment has gone though, Intercity forwards tickets to a passenger’s email address in PDF format. Payments are usually processed in a matter of minutes.
Buying PKP Intercity tickets online – Bargains to be had
*Updated in June, 2022*
It used to be the case that you could grab cheap tickets on EIP and EIC trains for as little as 49 zl between Warsaw and other major cities (Super Promo offer). There was also the Wcześniej-Taniej (“Earlier-Cheaper”) promo whereby passengers could buy a single ticket for domestic connections in advance and automatically receive a discount of 10% , 20% or 30% on the base price.
However, these offers have been replaced by something called Łowcy Promo, literally “Promo Hunters”.
From May 5, 2022, the availability of individual promotional tickets no longer depends on how early in advance the passenger buys a ticket or the popularity of a given connection.
Instead, PKP Intercity now manages the number of promotional tickets in individual price thresholds depending on, among other factors, forecasted attendance, routes and departure times.
Hence, what we now have is a unified Promo with five price tiers:
- Super Promo
- Promo Plus
- Promo 45 (tickets 45% cheaper than the base price)
- Promo 30 (30% cheaper)
- Promo 15 (15% cheaper)
The Super Promo and Promo Plus thresholds are valid only in EIP and EIC trains. In the Promo Plus offer, the price of a ticket is 70, while Super Promo tickets cost 49 zl.
Overall, it’s well worth checking the “Promo Hunters” link above to see what bargains you can find. There are even last-minute bargains to be had for same-day departures.
A very pleasant and comfortable way to travel
The Polish railways network has come on in leaps and bounds in recent years.
Grabbing your PKP Intercity tickets online for super cheap prices will set you on the path to what is guaranteed to be a very pleasant and comfortable train journey in Poland.
FAQ – Puchasing PKP Intercity tickets online
Do I need to set up an account to buy PKP Intercity tickets online?
It’s possible to purchase a ticket without an account.
When you order a ticket, simply choose the option ‘Buy without registration’.
In the following step, you will have to provide your first name, surname, e-mail address. You will also have to accept the Regulations set by e-IC – the PKP Intercity website.
It only takes a few minutes to set up an e-IC account. It is recommended to do that as it’s easier to cancel a ticket and claim a refund should you need to later on.
What happens after payment for an Intercity ticket has been accepted?
After your payment has been accepted, e-IC will send your ticket in PDF format to the e-mail address provided.
Can I make changes to Intercity tickets myself?
You can make changes to a ticket by entering your ticket number and email into the boxes on this page for non-registered users.
Can I buy PKP Intercity tickets via a mobile app?
You can buy PKP Intercity tickets on the company’s app ‘IC Mobile Navigator’.
However, the app comes with very negative reviews when it comes to app permissions and the limited range of payment options available.
Can I obtain a refund for a PKP Intercity train ticket?
It is possible to obtain a refund from PKP on a purchased ticket.
However, certain conditions do apply. First of all, Polish State Railways deducts 15% of the value of each ticket (the so-called ‘transfer fee’). Moreover, PKP Intercity tickets can be returned no later than 5 minutes before the scheduled departure time of the train, which is shown on each ticket.
Can I return a ticket in person at any ticket office or train station in Poland?
If you have bought a ticket online, you may return it in person at only a small selection of stationary PKP ticket sales points.
These sales points are limited to three Customer Service Centers located in Wrocław, Katowice and Warsaw, and over 50 other selected ticket offices located in various parts of the country.
For this reason, the most convenient solution is to return a ticket purchased online via your e-IC account.
Can I return a PKP ticket if I don’t have a registered account?
The return of a ticket purchased via the Internet does not require an account on the PKP Intercity website.
After making a purchase, you will receive a confirmation of the transaction to the e-mail address you provided in the order. In this electronic document, PKP Intercity sends the ticket number and link to the user panel. This link enables you to return a ticket. So, in order to get your money back, you need to find the e-mail instructions and click on the link in the content. After that, all that remains is for you to follow the instructions given, such as entering the ticket number.
What conditions apply if I want to exchange a PKP Intercity train ticket?
You may exchange a ticket you bought via the Internet after logging in to the e-IC system on the PKP Intercity website, in the tab ‘My Tickets’/’Paid’.
After finding the ticket you wish to exchange, click on the ‘Exchange’ button. The exchange process should be finished no later than 5 minutes before train departure.
Your new ticket must not differ from the replaced one in terms of your full name and the number of passengers on the ticket. Furthermore, the route must start with the same departure station and must not be shorter than the one previously selected. The arrival station must be located on the same route or its extension.